This was my first time visiting, and overall I had a really solid experience. From the moment I arrived, the staff was super kind, respectful, and welcoming. They seated me right away, and the service was quick without feeling rushed. They take great care of their clients—anytime I flinched even a little, the tech immediately checked in to make sure I was comfortable. The nail shaping was also fantastic and much better than other places I've been to, where nails can come out looking chunky. The main reason for 4 stars is that they weren't able to do the complex design I originally brought in. However, they were still accommodating and worked with me to create a similar alternative that turned out really nice. Overall, I'm definitely impressed with their customer service and shaping, and I would come back again!